Marie Louise Cleaners FAQs

Local & Family Owned | Green Earth Solutions | Same Day service Available

Family & Locally Owned

Green Earth Solutions

Same Day service Available

Hours:

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Take a Look at These Answers to Common Questions

Do you have a dry cleaning-related question? Check out the FAQs below. If you need more information, fill out our online form to request a call back or feel free to stop by our shop in Honolulu, HI.


Marie Louise Cleaners provides FREE pickup and delivery to homes, offices, and condominiums in Honolulu. If you'd like to sign up for our pickup and delivery service, click here.

  • Do you charge extra for the pickup and delivery service?

    No. We don't charge extra for delivery service on our regularly scheduled routes.

  • What do I put my clothes in?

    You can put your clothes in the personalized garment bag we provide.

  • What type of items can I send with the driver?

    You can send household items for cleaning, alterations and repairs, dry cleaning, and laundry.

  • Do I need to be in the office or at home when the pick-up or delivery is made?

    No, our driver will pick up and deliver your items at the location you specify at the time of requesting the service. During the first pickup, we prefer someone be available so that we can meet you in person. You can choose a designated area where we can pick up or leave your bag at the time of delivery when you're not at home.

  • When will my order be picked up and dropped off?

    We offer pickup and delivery Monday through Friday. If you need regular visits scheduled (up to twice per week), call or email us, and we'll assign a delivery day to you.

  • What about holidays and schedule changes?

    During holiday weeks or emergency weather situations, we will inform you about any changes in our pickup and delivery times.

  • What do I do with all my extra hangers?

    If you have extra hangers that you don't need, please hand them to our driver.

  • How do I make special requests?

    If you have any special instructions, please leave a detailed note in your bag. Be sure to identify the specific garment along with your instructions.

  • What mode of payment do you accept for this service?

    Your cleaning will be charged directly to your credit card. You can contact our plant for more information about business charge accounts.

  • Q: How do you keep my credit card information safe?

    At Marie Louise Cleaners, we use the latest encryption and authentication services for all web transactions so that your credit card information remains safe.

  • What do I do if I have an emergency cleaning problem or if I have a problem when I get my garments back?

    If you need immediate assistance, call our plant.

  • How do I sign up for the pickup and delivery service?

    Download our free app - Android and iPhone.